Where can I find my order number?

Your order number is located in your confirmation email or  and find it under ‘Order History.’

Need further assistance? Reach out to our —we’re here to help!Can I exchange an item for a different size or color?

Of course! We want you to love your purchase. Head to our  and we’ll help you get the right fit or color.

Note: items marked as “Final Sale” are not eligible for exchange.Returning In-Store Purchases

You must contact our customer service team at  or chat with a representative on to return an item purchased at our own retail store online.

If you would like to return items purchased elsewhere (Department Stores, Signature Stores, and Specialty Stores), please return the items to that location. Returns received by Southern Tide that were not purchased from or a company store cannot be processed and will be returned to you at your expense. Not sure if you visited a company store? Explore our .Returning Bedding and Bath Products

You must contact our customer service team at  or chat with a representative on to return any bed and bath products.Can I send back items from different orders together?

Absolutely! You can combine returns from different orders as long as all items were
purchased within the last 30 days. Simply include each item’s packing slip,
original tags, and return shipping label. Need guidance? Contact our for assistance!Are there any exclusions?

No Sail Shop, Last Catch Sale and Fragrance Returns: All items included in our Sail Shops and Last Catch Sale are final sale and no returns or exchanges are allowed. All Fragrance sales are final sale and are not available for return or exchange.I received defective merchandise, what do I do?

If you received defective merchandise, please return the product back to us through our  When returning the item, you will be instructed to upload a photo of the product and explain the problem with the merchandise you received. This information can be added in the comments section during the returns process.

*Please note that all defective items are subject to inspection upon receipt to our warehouse. Southern Tide reserves the right to refuse worn, washed, or damaged merchandise.Can I return or exchange a gift?

Receive a gift that doesn’t quite fit? No worries! If you’d like to return or exchange a gift, we’ve made it super easy!

To start the process, visit our  within 30 days of your purchase. Enter the buyers email and original order number, and we’ll gladly assist you with an exchange or provide an e-gift certificate so you can find something you love!

Don’t have the order details? Our customer service team is here to help at .

Processing and Refunds

How long does it take to process a return?

Please allow us 10 to 12 business days to receive and process your return.How long before I see my refund?

After your return is processed, refunds are issued to the original payment method. Please allow a few business days for the refund to reflect in your account.How will I be refunded?

After your return is processed, refunds are issued to the original payment method. Please allow a few business days for the refund to reflect in your account.

Returns

Unworn and unwashed merchandise may be returned within 30 days from your order date if accompanied by the original tags and packing slip you received, with the exception of items marked final sale. After going through the return process you will be credited the appropriate amount upon processing of the returned item(s) based on the original payment method or merchandise credit.

It helps us process your return faster if you provide all packing materials when shipping products back to us. Please allow us 10 to 12 business days to receive and process your return.

You may return your item(s) free of charge (except for Yeti coolers, Fragrance, and Final Sale products) by visiting our returns page and entering your order number and the email used for purchase, then following the instructions provided. Please retain the tracking number on the return label, as it is required to determine shipment status. If you are returning a Yeti cooler, we will deduct $13.00 from your refund to cover the return shipping costs.

If you would like to return items purchased elsewhere (Department Stores, Signature Stores, and Specialty Stores), please return the items to that location. Returns received by Southern Tide that were not purchased from or a company store cannot be processed and will be returned to you at your expense. Not sure if you visited a company store? Explore our store locator.

Returns FAQ’s

Are returns free?

Yes! Returns are free. We accept returns within 30 days from your order date.
How do I start a return?

You can start your return by visiting our  and following the provided instructions.How do I return a gift?

Received a gift that doesn’t quite fit? No worries! Just visit our within 30 days of your purchase. Simply enter the buyers email address and the original order number, and we’ll send you an e-gift certificate to help you find something you’ll love.

Don’t have the order details? Our customer service team is here to help at .What if my item is damaged or defective?

If you received defective merchandise, please return the product back to us through ou.

When returning the item, you will be instructed to upload a photo of the product and explain the problem with the merchandise you received. This information can be added in the comments section during the returns process.

*Please note that all defective items are subject to inspection upon receipt to our warehouse. Southern Tide reserves the right to refuse worn, washed, or damaged merchandise.

Exchanges

If you would like to exchange an item or are in need of a new size, please visit our returns and exchanges page. You can shop with your exchange credit to purchase a different item or new size.

Products you wish to exchange must be unwashed and unworn. Upon initiating an instant exchange, your desired item(s) will be processed immediately and shipped without waiting for the return of the initial item(s). Beginning on the day the exchange was initiated, item(s) you are exchanging must be in transit or received by our warehouse within 14 days. To expedite this process, you are required to provide your credit card details. A temporary $1 hold will be placed on your credit card for verification purposes. Failure to return the initial item(s) within the specified 14-day period will result in your credit card being charged for the full amount of the new item(s).

The instant exchange is facilitated through an exchange credit, which must be used immediately to increase the likelihood of the desired item(s) being in stock. A confirmation email with details and tracking information for the new item(s) will be sent upon completion of the exchange. The $1 hold on your credit card is a standard security measure and will be released once the exchange process is successfully completed. If you have any questions or concerns, please contact our Customer Support team at .